Confidentiality
Patient confidentiality (as mandated by state and federal law) is maintained at all times.

Courtesy
Please turn off your cell phone while in session. This helps ensure an uninterrupted treatment experience. Please also refrain from wearing perfumes, as many people have allergies.

Cancellations
24-hour cancellation policy. If you are unable to cancel your appointment 24-hours in advance, a charge for the full treatment fee will apply.

Payment
Payment in full is expected prior to the time of service. Cash and checks are accepted.

Insurance
Kelly’s points is an out-of-network provider for all insurance plans. At your request, we will provide the forms you need to submit to your insurance provider for reimbursement for your acupuncture treatments. Insurance coverage varies from one plan to another. It is strongly recommended that you contact your insurance provider before treatment to clarify your specific plan’s reimbursement policies.

Questions to ask your insurance provider
Is acupuncture covered under your specific plan?
What is the rate/percentage of reimbursement for acupuncture treatment?
Is there a limit to the number of treatments reimbursed (either per calendar year or per illness/ complaint)?
Does your deductible apply to acupuncture treatment? if so, have you met your deductible?
Does your plan cover acupuncture treatment for your illness/ complaint? Or is coverage limited to certain diagnoses (ICD-9 codes)? If coverage is limited, what diagnoses are covered?